Shipping Policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–14 business days |
| Canada | 10–18 business days |
| United Kingdom | 8–15 business days |
| Europe | 8–16 business days |
| Australia & NZ | 10–20 business days |
| Rest of World | 12–25 business days |
Delivery times are estimates and may vary due to customs, carrier delays, or peak periods.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically.
Tracking Your Order
Once shipped, you'll receive an email with a tracking number. Use our Track Order page to check your delivery status at any time.
Customs & Duties
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. These fees are set by your country's customs authority and are not collected by Opale & Co.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at support@opaleandco.shop with your order number and we'll investigate promptly.