Shipping policy
Shipping Policy
At Opale & Co., we strive to deliver your order as quickly and reliably as possible. Please review the details below before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
We offer worldwide shipping. Estimated delivery times after dispatch are as follows:
- United States: 7–14 business days
- Canada & United Kingdom: 10–18 business days
- Europe: 10–20 business days
- Australia & New Zealand: 12–20 business days
- Rest of World: 14–25 business days
Please note these are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Shipping Costs
- Free shipping on all orders over $50 USD
- Orders under $50 USD: $4.99 flat rate shipping
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number. Please allow 2–5 business days for tracking information to update after receiving this email.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Lost or Delayed Packages
If your package has not arrived within 30 days of your order date, please contact us at support@opaleandco.shop and we will work to resolve the issue promptly.